Reporting Highways Issues to WSCC

Detailed below is a reminder of the mechanisms for reporting a problem with a road or pavement, such as a pothole, flooding or drainage issues and overgrown vegetation.

In the first instance, residents should report these problems directly to WSCC using their online reporting forms: Make an enquiry or report a problem with a road or pavement - West Sussex County Council

Residents can also report the matter to their Customer Services Centre via wscchighways@westsussex.gov.uk or if the issue is an emergency and presents an immediate risk to public safety, please phone 01243 642105. This phone number is available 24 hours a day, 7 days a week.

Reporting problems via these tools creates a direct enquiry for WSCC officers, enabling them to investigate the issue, ascertain if an intervention level defect is found as per their Highway Inspection Manual and then forward the issue on to the appropriate service specialist for remedial works to be undertaken.

Additionally, their online Pothole reporting tool has been updated, to simplify the process for residents and enable them to easily confirm if the issue has already been reported, prior to entering any other information. You can view these new changes here: Report a pothole online - West Sussex County Council

You may find the following pages on their website useful, including information on the Better Roads Campaign, winter service and severe weather updates.

• Better Roads - West Sussex County Council
• Winter service - West Sussex County Council
• Severe weather update - West Sussex County Council

WSCC are keen to promote the use of social media pages, including their current X (previously known as Twitter) account and this is where you will find road updates for your area, including road closures, emergency works, severe weather warnings etc on high-speed roads.

Please follow (@WSHighways) / X (twitter.com)